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What is Return Materials Authorization (RMA)?

Dear customers and trading partners,

it´s easy to see that we are right in the middle of an extensive adjustment of our warehouse and computer system, in which process we try to get our production and work flows a lot faster and more effective.

For this reason we want to introduce our new system of RMA´s to you:

 

RMA – RETURN MERCHANDISE AUTHORISATION

Please note: The RMA form is not necessarily linked to warranty claims, but can also be used for the return of incorrect deliveries or repair consignments.

Procedure in the event of a return:

  • Before returning the goods, the RMA form must be filled out on our website www.ehrle.com under the menu item RMA and an RMA number requested. Based on this RMA request, a return order will be created in our system, which we will send to you by e-mail after checking and determining the status.
  • In this email, you will also find the return label, the RMA number and the return delivery note for the returned products.
  • Please note: It is necessary to wait for these documents before dispatch, as we cannot process returns without a valid form and RMA number for technical reasons and acceptance will be refused in this case. The RMA number loses its validity after 30 days.
  • The buyer bears the shipping costs: The buyer bears the costs of returning the goods.
  • Only the product specified therein and in the specified quantity can be returned under the RMA number received. If a return contains other products for which no RMA form is available, it will be returned unprocessed and subject to a charge.
  • After receipt and inspection of the goods, you will receive a report in which you will be informed directly about the current status and the possibility of a possible guarantee.
  • Depending on our internal inspection result, the following possibilities basically arise:
    • Warranty is granted:
      You will receive a new spare part under warranty, plus freight and packaging. The claimed spare part will be scrapped.
    • Warranty is not granted:
      e.g. because no fault could be found or it is a wearing part The claimed spare part will be returned freight collect or scrapped, depending on your instructions.

You'll find the link to our RMA form right here:

We thank you in advance for your support and remain

Best Regards.

 

Your EHRLE Team